Terms of Use and Privacy Policy

User Agreement – Introduction

Our online store welcomes you and informs you that the following terms and conditions govern your use of this platform and outline all legal consequences resulting from your use of the store's services via the Internet. By using the store—whether as a consumer of a product, service, or otherwise—you are deemed to have agreed to and accepted all the terms and provisions of this agreement, affirming that you possess full legal capacity to enter into such an agreement under applicable religious, statutory, and legal frameworks.

This agreement applies to all types of interactions between the consumer and the store. It becomes effective and binding upon your acceptance and registration in the store in accordance with Article 10 of the Saudi Electronic Transactions Law.

Article One – Introduction and Definitions

The above preamble is considered an integral part of this agreement. Below are the key terms and their respective definitions as used throughout this agreement:

  1. Store: This term refers to all formats of the store available online, whether it is a mobile application, website, or physical retail location.
  2. Consumer: Any individual engaging in e-commerce with the intent of purchasing products or services offered by the store through its online platform.
  3. Agreement: Refers to these terms and conditions, which govern and regulate the relationship between the parties to this agreement.

Article Two – Legal Capacity of the Consumer

  1. The consumer acknowledges that they possess the legal capacity—according to religious, statutory, and legal standards—to engage with the store. Alternatively, the consumer affirms that they are at least eighteen (18) years old.
  2. The consumer agrees that in the event of a violation of this article, they shall bear full responsibility for any consequences resulting from such a violation.

Article Three – Nature of the Store’s Commitment

  1. The store’s obligation toward the consumer is to provide the product or service requested.
  2. The store may also offer additional services, such as after-sales support or other related services, depending on the type and nature of the product or service requested by the consumer.

Article Four – Usage Guidelines

  1. The consumer agrees to use the store’s online platform in accordance with public morals and the applicable laws and regulations of the Kingdom of Saudi Arabia.
  2. The consumer further agrees not to use any service or product purchased from this store in a way that contradicts public morals or the laws and regulations of the Kingdom of Saudi Arabia.

Article Five – Accounts and Registration Obligations

Upon applying for membership in this store as a user, you agree to disclose specific information and choose a username and a confidential password to access the store's services. By doing so, you agree to the following:

  1. You are responsible for maintaining the confidentiality of your account information and password, and you agree to notify the store immediately of any unauthorized use of your account or any security breach.
  2. Under no circumstances shall the store be held liable for any direct or indirect loss, whether material or moral, resulting from the disclosure of your username or password.
  3. You agree to use your account personally and are fully responsible for it. If another person uses your account, it will be presumed that you have authorized them to do so on your behalf.
  4. You agree to use the store seriously and honestly.
  5. You agree to provide accurate, truthful, up-to-date, complete, and lawful information about yourself during registration and to update it when necessary.
  6. Our store is committed to handling your personal information and contact details with strict confidentiality.
  7. If it is found that you have provided false, inaccurate, outdated, incomplete, or unlawful information, or in violation of this agreement, the store reserves the right to suspend, freeze, or cancel your account or membership without prejudice to its other legal rights or its ability to protect other users.
  8. Failure to comply with any of the above gives the store the right to suspend or cancel your account or membership and block your access to the platform.

Article Six – Electronic Communications and Official Contact Methods

  1. The parties agree that all official communications will be conducted via the email address registered on the platform.
  2. The consumer agrees that all agreements, announcements, statements, and communications provided electronically shall be considered the legal equivalent of written communication and will be binding in meeting regulatory and legal requirements.
  3. The consumer agrees to receive notifications related to this agreement or other dealings through general messages broadcast by the store to all or specific users.

Article Seven – Modifications to the Terms and Fees

  1. If any article or clause in this agreement is annulled or becomes unenforceable, this does not affect the validity of the remaining articles, which shall continue to apply until further notice from the store’s management.
  2. This agreement, which may be amended from time to time as needed, constitutes the framework for understanding and collaboration between the consumer and the store.
  3. The store may impose fees on certain consumers based on the offers, products, services requested, or any government-imposed taxes or charges related to the product or service.
  4. The store reserves the right to add, increase, decrease, or deduct any fees or charges under the terms and conditions of this agreement for any consumer, regardless of their registration reason.

Article Eight – Payment and Billing Services

  1. The store, through its partners, provides payment and billing systems that can be used entirely online via the available payment options on the store or through any method introduced by the store from time to time.
  2. The store commits to pricing its products and services in accordance with commonly accepted market value.
  3. The store is obligated to issue invoices, receipts, and proof of payment for all transactions and profits generated within the store and to provide the consumer with an invoice for their purchase.
  4. The store agrees to maintain recognized accounting standards on its platform in accordance with this agreement, considering all relevant legal, financial, commercial, and regulatory interests.

Article Nine – Intellectual Property

  1. The intellectual property rights related to the store are fully owned by the store, whether these rights were established prior to or after the creation of this electronic platform.
  2. The consumer is required to respect the store’s intellectual property rights, which include but are not limited to the store name, trademarks, slogans, logos, and any other identifiers related to or displayed on the store. All such rights are the exclusive intellectual property of the store.

Article Ten – Store Liability

  1. The store is committed to conducting its commercial activities through this electronic platform in a lawful manner and in compliance with the applicable laws and regulations of the Kingdom of Saudi Arabia, as well as the terms of this agreement.
  2. The store shall not be liable for any claims resulting from errors or negligence, whether directly, indirectly, incidentally, or by the consumer or a third party such as shipping companies.
  3. The store, its owners, employees, and representatives undertake that the product or service offered is lawful, authorized, and compliant with the laws and regulations of the Kingdom of Saudi Arabia, and is used for lawful purposes.

Article Eleven – Account Access Restriction or Membership Termination

The store reserves the right to suspend or cancel a consumer’s membership or restrict their access to the platform’s services at any time, without notice, for any reason, and without limitation.

Article Twelve – Governing Law

This User Agreement is governed by and construed in accordance with the laws, regulations, and legislation currently in force in the Kingdom of Saudi Arabia. It is fully subject to the applicable legal framework established by the relevant authorities in the Kingdom.

Article Thirteen – General Provisions

If any provision or clause of this User Agreement is annulled or rendered unenforceable, this shall not affect the validity of the remaining provisions, which shall remain in effect until further notice from store management.

This User Agreement — which may be amended from time to time as necessary — constitutes the framework for understanding, cooperation, and contracting between the store and the consumer. Both parties agree to the following considerations:

  1. The Arabic language shall be the official language used in interpreting the provisions of this agreement or in translating it into any other language.
  2. All prices listed for the store’s products or services are subject to change from time to time.
  3. Promotional and marketing offers presented by the store are temporary. The store reserves the right to amend or cancel these offers at any time.
  4. The parties agree to conduct their relationship in a manner consistent with Islamic principles, applicable laws, and relevant regulations governing the relationship between the store and the consumer.
  5. This User Agreement may only be terminated by a formal decision issued by the store’s management.