Terms and Conditions

Welcome to K1. We are committed to delivering the best services to our customers with a high level of transparency. Please read the following terms and conditions carefully before using our website.

Usage Policy and Terms

We reserve the right to update or modify the terms of use and related legal documents at any time.
Your continued use of the website after any changes have been posted will be considered as your acceptance of the updated terms.

Suspension, Termination, or Cancellation

We reserve the right to take the following actions when necessary, without any legal liability to you:

Suspend or revoke access to our services.
Cancel any orders or remove inappropriate content.
Any amounts paid for canceled orders will be refunded in accordance with the applicable terms.

Reporting a Violation of Terms of Use

If you notice any content or products that violate our terms of use, please report them immediately via:

📧 Email: [[email protected]]

📞 Phone: [+9669098688]

We will investigate the matter and take appropriate action.

Order Cancellation Policy

At K1, we strive to ensure complete customer satisfaction. However, exceptional circumstances may require the cancellation of certain orders.

1. Cancellation Due to Pricing Errors

If a product is listed with an incorrect price (e.g., 0 SAR), we reserve the right to cancel the order.

Customers will be notified immediately and provided with the following options:

Reorder the product at the correct price.
Receive a full refund of any amount paid (if applicable).

2. Cancellation Due to Technical Issues

In cases where a technical error results in inaccurate product information (e.g., specifications, quantity, or images), we reserve the right to cancel the order.

We will work to provide suitable alternatives or solutions.

⏳ Advance Notification

We commit to notifying customers as soon as possible if any order is affected by cancellation.

Customer Options:

Reorder based on correct terms.
Receive a full refund of the paid amount.

Customer Rights

We are committed to addressing any complaint quickly and professionally to ensure customer satisfaction.

This policy is designed to balance the protection of customer rights with the company’s interests.

User Agreement

By using the K1 website, you agree to all the terms and conditions stated, including the cancellation policy.

We adhere to all e-commerce regulations approved by the Saudi Ministry of Commerce.

For Inquiries and Support

If you have any questions or complaints, you can contact our support team via:

📧 Email: [[email protected]]

📞 Phone: [9669098688]

Additional Note

At K1, we believe in transparency and building strong relationships with our customers.

We are always committed to providing a unique shopping experience that meets your expectations.